SHIPPING & RETURNS POLICY

Peter’s Car Parts

Shipping Methods & Fulfillment

All orders are shipped via UPS, FedEx, USPS, DHL, or other approved carriers.

Orders may ship from:

• Peter’s Car Parts facilities

• Authorized warehouses

• Third-party suppliers (drop-shipping)

Orders may be fulfilled in multiple shipments and may arrive separately.

Processing Times

• In-stock orders: up to 7–10 business days to process and ship

• Non-stock / special order items: processing times vary and may be significantly longer

All processing times are estimates only and are not guaranteed.

If your order is time-sensitive, you must contact us prior to placing the order.

Shipping Delays

Shipping timelines are not guaranteed.

Delays may occur due to:

• Supplier or manufacturer delays

• Backorders or production timelines

• Carrier issues

• Weather, customs, or global logistics disruptions

Delays do not qualify an order for cancellation, refund, or dispute.

Risk of Loss & Delivery Responsibility

Once an order has shipped:

• The shipment is under the control of the carrier

• Peter’s Car Parts is not responsible for delays, lost, stolen, or misdelivered packages

Customers are responsible for:

• Providing accurate shipping information

• Monitoring tracking updates

• Securing delivery location

Damaged Shipments (STRICT REQUIREMENTS)

If your order arrives damaged, you must:

1. Contact the shipping carrier immediately
2. Notify Peter’s Car Parts within 48 hours of delivery

Failure to comply within 48 hours may result in:

• Denial of claim

• No replacement, refund, or credit

Required Steps

• Retain all original packaging and materials

• Take clear photos of damage and packaging

• Provide a list of damaged or missing items

• Do not return items without written authorization

Claims are subject to:

• Carrier approval

• Inspection of returned goods

Incorrect Shipments

If you believe you received an incorrect item:

• You must notify us within 48 hours of delivery

• Claims will be reviewed and verified before approval

• Unauthorized returns will not be accepted

Cancellations

• Orders that have shipped cannot be cancelled

• These are considered returns, if eligible

Cancellation requests:

• Are not guaranteed once an order is placed

• May be subject to a minimum 20% cancellation fee if approved

Returns

All approved returns are subject to a mandatory 20% restocking fee.

Eligibility Requirements

• Item must be new, unused, uninstalled

• Must be in original packaging

• Must be requested within 30 days of delivery

Conditions

• Item must be received and inspected before any refund is issued

• Buyer is solely responsible for all return shipping costs under all circumstances

• Any damage, missing parts, or signs of use may result in denial or additional deductions

Original shipping charges are non-refundable under all circumstances.

Non-Returnable / Final Sale Items

The following items are not eligible for return, refund, or exchange:

• Special order items

• Built-to-order items

• Supplier-sourced items

• Imported goods

• Body kits

• Used items

• Installed, modified, or altered items

Special Order Items (Final Sale)

All special order, built-to-order, and supplier-sourced items are final sale.

• Deposits are non-refundable

• Full payments are non-refundable

• Cancellations, returns, refunds, or exchanges are not permitted under any circumstances

These items are ordered specifically for the customer and cannot be reversed or resold.

International Shipping

International shipments may be subject to:

• Customs duties

• Import taxes

• Brokerage fees

These charges are the sole responsibility of the customer.

If a shipment is:

• Refused

• Abandoned

• Not cleared through customs

The customer is responsible for:

• Return shipping costs

• Additional fees

• Any resulting losses

Shipping Costs

All shipping charges are non-refundable under any circumstances, including:

• Returns

• Refused deliveries

• Failed or incomplete shipments

Product Condition & Installation

• Any item that is installed, modified, or altered is not eligible for return

• Peter’s Car Parts is not responsible for:

  • Installation costs

  • Labor costs

  • Compatibility issues

  • Damages resulting from installation or use

Final Acknowledgment

By placing an order, the customer agrees that:

• All timelines are estimates and not guaranteed

• Shipping delays may occur

• Certain items are final sale

• Returns are subject to a 20% restocking fee

• Buyer is responsible for all return shipping costs

• Shipping costs are non-refundable

• Claims must be reported within strict timeframes